12 Best chatbot tools for Facebook Messenger in 2023
A chatbot is a piece of technology that manages to raise customer support to another level, after all, they simulate the assistance of a human being in conversation with people. Therefore, companies have been trying to find the best live chat with chatbot tools for Messenger, one of the main messaging platforms.
Without a doubt, the main customer service software on the market are:
In this article, we are going to introduce the 12 best chatbot tools for Messenger, which have impressive features that will surely suit your business and bring a good service experience to your customer.
Why use Messenger in your business?
Although some people believe that Messenger has been neglected by internet users, it is still a widely used messenger. Worldwide, more than 1.3 billion people enjoy this Facebook feature. And in the US, this number already exceeds 138 million users mark. That is, it is still a tool that can be used to capture customers.
Additionally, Messenger advertising has a higher ROI than traditional Facebook ads. After all, they’re up to 90% cheaper than the typical graphic ads on your parent social network.
Best chatbot tools for Messenger
The number of chatbots is ever-increasing, year after year. This growth is even more pronounced in developing countries, as, for instance, Brazil had 47% more chatbots overall in 2022 than in 2021. And it’s not just on Messenger, there are already support tools for Instagram Direct on the market.
With this growth, it is undeniable that the chatbot is a technology that is here to stay. Therefore, it is always good to know what are the highlights of this area so that your business does not fall behind.
With that in mind, carefully evaluate the options below and see which of the technologies presented best suits your company, always evaluating the functionalities that each one of them presents. After all, the best chatbot will always be the one that can offer you what is necessary for the smooth running of your business and your customer’s satisfaction.
1. Manychat
ManyChat is a ChatBot tool that has features that make it one of the best options on the market for Messenger. With it, you can automate interactive conversations in direct messages from the main social networks, Instagram and Facebook Messenger, as well as SMS and WhatsApp, to increase the presence and efficiency of your brand’s service.
In addition, the platform makes it possible not only to offer customer support but also to generate leads and provide personalized content with your company’s identity. In this way, you will be able to have one more way of establishing proximity with the consumers of your services.
As an all-in-one platform, ManyChat allows you to connect your account directly to Google Sheets to transfer contact info into tables via action flows. Another great highlight of this technology is the integration with Shopify, which allows you to automatically send reminders to customers who left items in their cart. Undoubtedly, a big advantage for anyone who owns an e-commerce.
ManyChat’s main purpose is to help convert customers through a simple and personalized experience. With the mentioned qualities, ManyChat helps you to get a higher ROI to generate more sales, because with this chatbot you can respond to shoppers instantly on their mobile devices and even show them the products that best suit their needs.
Benefits:
- Offers multiple ways to engage new customers;
- It has an interactive text message solution;
- You can connect ManyChat to over 1,500 apps;
- Offers free courses for Instagram and Messenger;
- Templates for customizing chatbots.
Limitations:
- It can be blocked from the platforms it supports due to the platforms’ policies;
- Limited free plan.
Prices:
- Pro: $15 a month.
If you still don’t have a virtual store, get to know the 12 essential steps on how to open an e-commerce store to make your own.
2. Jivochat
Also on our list of the best chatbot tools for Messenger is Jivochat. This platform allows you to offer excellent service to your Messenger customers, with integration with virtually all websites and social networks. Of course, it manages to do this without sacrificing ease of use. With its intuitive website, you will not only track service performance but also manage sales contacts.
As a result of Jivochat being able to cover not only Messenger but the main social network chats, you don’t have to worry about taking care of each network separately, we know how tiresome and error-prone this is. This chatbot platform lets you easily bring together all the features and the info from all social network platforms in one place, something your customer service team will be very happy about.
If you are a developer or have one on your team, you can also use the feature that we’re going to highlight now. Jivochat makes it possible to use the platform’s code so that you can embed the chat on your website or web application. If you have any questions about how to perform this integration, just contact Jivochat technical support so they can help you.
Now, if security is your main focus, know that with this platform you don’t have to worry about former employees, as you don’t have to share passwords with your team so that they can use Jivochat. By the way, it is worth mentioning that the tool allows you to easily add and remove team members so that you have control of the activities that take place in the contracted service.
Benefits:
- Helps in preventing data leaks;
- Allows live monitoring of agent performance;
- Offers phone services;
- It has both a chatbot and a normal chat model.
Limitations:
- Doesn’t have a feature to automatically send the chat to the customer;
- The mobile application may present some instabilities.
Prices:
- Professional: $19 per month
- Business: $38 per month
Prices quoted are for each operator per month on annual payment.
If you’ve already tried JivoChat and now want to explore new options, check out these 30 Jivochat alternatives now.
3. Livechat
Livechat is the fastest way to help your customers and also has a chatbot feature for Messenger. This tool allows you to centralize the customer service activities that take place via chat, social networks, and other contact platforms so that you have more control over the development of your business. It also allows your sellers to talk directly with their customers while they are viewing products.
In addition, Livechat does not fail to focus on one of the most important goals for the health of your business, which are sales. Therefore, it helps you analyze the performance of your seller or e-commerce assistant through chats with reports so that you can see what needs to be improved or used more to increase customer conversion.
Also thinking about the security, not only of your client but of your company, Livechat has encryption to restrict access to your system and even ban visitors, in case you need to take this action to make your virtual store safer.
As Livechat focuses on offering you a good usability tool, you won’t have to spend a lot of time learning how to use the platform, which has clean, simple, and easy-to-understand applications. Undoubtedly, this is a key selling point for the service, which already has more than 36,000 customers in 150 countries.
Benefits:
- Has instant translation;
- Allows you to serve your customers via video;
- Integration with Clearbit to automatically check emails;
- Lets you watch chats in progress;
- Payment processing directly in the chat.
Limitations:
- It has a variable response time.
Prices:
- Starter: $52
- Team: $142
- Business: $424
- Enterprise: Contact the company for more information
The above prices are for monthly plans when billed annually.
4. Flow XO
Following our selection of the best chatbot tools for Messenger is Flow XO. It allows you to create bot to automatically service your customers in the app without any prior coding knowledge required. This platform seeks to help you make the most of artificial intelligence for customer service through Facebook’s instant messenger.
But it’s not just that. If you want to create a chatbot to accept payments, that’s also possible with Flow XO. As a result, you will be able to handle payment processing through your chat box. Truly, this is a good option, as it is always good to have several options to choose from so that the payment reaches your company’s bank account faster.
Among the other bots you can create on this platform, we can name those that answer simple questions, provide light entertainment, and even those that give a personalized welcome to your business. That is, there will be no way for your customer to complain about the service offered, as the possibilities for creation are many.
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To speed up your time and that of the person who will visit your online store, Flow XO helps you qualify the lead, making filling out forms unnecessary. Thus, with the chatbot configured, specific questions can be asked, and, based on the answers, the person will know whether or not your company can be useful for what they are looking for. For example, if you sell cars and a person is looking for cookware, they are not a good fit as a customer for your current product.
Benefits:
- Offers transition to live chat with an agent;
- Supports major social networks and messengers;
- Offers integration with more than 100 cloud-based applications;
- Provides information about the behavior of your customers;
- It only takes three steps to set up a bot.
Limitations:
- Limited free version;
- It doesn’t have the best customer support on the market.
Prices:
- Standard plan with 15 bots and 5,000 interactions: $19
- Plan with 20 bots and 5,000 interactions: $29
- Plan with 20 bots abd 30,000 interactions: $44
5. MobileMonkey
Moving on with the best chatbot tools for Messenger, we can highlight MobileMonkey. It allows you to automatically obtain the contact information of anonymous visitors to your website. If you’re wondering whether this is a good choice, MobileMonkey is Facebook’s leading IM marketing chatbot platform, making it a great technology to integrate with Messenger.
MobileMonkey enables marketers to build chatbots that interact with their customers, segment their audience, grow their contact list, and drive conversions more efficiently. As the platform has a great advantage in building chatbots, it allows you to create as many bots as you want from scratch or using templates.
A tool that can also be useful for your business and that MobileMonkey makes available is the Chat Blaster. Simply put, it lets you send a message to all your Messenger contacts or just a targeted group of contacts with just a few clicks, which helps a lot in automating your customer conversion process.
Additionally, you can create shareable links, which allow you to capture leads from non-Facebook ads, via email or anywhere else you choose. With this, you can achieve greater reach and greatly improve your engagement, which can be a game changer in increasing sales.
Benefits:
- Drip marketing functionality in Messenger;
- Allows you to share updates via RSS;
- Allows advertising directly in Messenger;
- The platform makes it possible to add a chat widget to your website.
Limitations:
- Restrictions on the free version;
- Higher prices than competitors.
Prices:
- Starter: $249 annually
- Pro: $499 yearly
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6. ChatCompose
ChatCompose allows you to create your chatbot through the use of artificial intelligence. With it, you can also compose sales and conversation scripts and deploy your robot on the most popular channels to generate leads, automate customer support, and improve the customer experience.
By integrating ChatCompose into Messenger, you’ll be able to have a tool that answers users’ frequently asked questions with text or dynamic content 24 hours a day, 7 days a week. Further, you will be able to interact with your buyers at the right time when they are on your website. That way, you can clear doubts and overcome purchase objections in real time.
7. Botsify
Next up in our list of the best chatbot tools for Messenger is Botsify, which already has more than 120,000 customers around the world. The highlight of this platform is its focus on customer experience. With it, your company will be able to treat its consumers as VIPs. As a result of hands-on service, your millionth customer will feel like your first.
Botsify can also help you increase your revenue. That’s because, by freeing you from traditional services, it increases your consumer base, helping you convert customers through the chatbot powered by artificial intelligence.
Speaking of AI, we’ve selected these 16 fantastic artificial intelligence tools for you.
8. BotMaker
This chatbot provides an excellent experience for anyone who wants to sell and serve through Messenger because with it you can serve all your Facebook visitors. In addition, you can connect the main social networks, Facebook and Instagram, to a single robot to streamline customer support.
By centralizing your communication, you will have all service and sales channels in just one platform. Another feature worth mentioning related to BotMaker is that no matter the channel, you will have several agents serving simultaneously wherever you need it.
9. SendPulse
SendPulse also belongs to the best chatbot tools for Messenger that utilize artificial intelligence. It uses AI so you can create autoresponder streams and send bulk personalized messages through Facebook Messenger. The growing platform has already been trusted by thousands of marketers around the world.
With SendPulse, you can develop message flows that mimic real-time communication, so your customer doesn’t even know they’re talking to a robot and not a representative of your company. It also lets its users make use of the platform to organize conversational logic in their chatbot based on keywords that users type in the chat.
10. Zendesk
Zendesk helps you improve your customer service, no matter the size of your business. In addition to helping save time, the platform improves its efficiency with automated workflows and artificial intelligence, allowing each agent to pay attention to the correct ticket, even if it comes from different social networks.
Zendesk knows that more intelligence and less manual work enables its employees to support customers better, with less chance of errors. For that reason, it offers a platform for this process to take place seamlessly.
11. Blip
With Blip, you have everything in one platform to offer human and automated service to your customers on Messenger. This is possible thanks to the use of Natural Language Processing (NLP) technology by the tool. Its services draw so much attention that the company has renowned clients all around the world!
Blip also provides data analysis and metrics of all conversations, allowing you to organize everything through the artificial intelligence built into the chatbot. Without sacrificing data protection, the company follows a rigorous security process and directs customer interaction to its intelligent robots, minimizing human interference.
12. SnapEngage
Rounding out our compilation of chatbot tools for Messenger is SnapEngage, a solution that allows businesses to automatically communicate with visitors on Messenger through its powerful chatbot. The tool enhances interaction with customers, answering questions, and providing information.
With SnapEngage, you have the ability to proactively grab potential customers’ attention through triggers, in addition to utilizing chatbot technology. The latter provides immediate responses to users when human agents are not available, allowing for a continuous and optimized service experience.
How to choose among the best chatbot tools for Messenger?
The factors to take into account when choosing a chatbot tool are ease of use, if it is in your language, and if it has fast support. In this regard, ManyChat seems to be the best option, as it is very easy to create funnels that will generate quick results for your messenger.
What is the best chatbot tool for Messenger?
ManyChat can be ranked as the best chatbot tool because it is easy to use and has one of the best languages to captivate your customers. This service can also be a good choice if you’re looking to automate repetitive tasks, making your work more fluid, efficient, scalable, and with cost reduction, something your pocket is grateful for.
What is the best free chatbot for Messenger?
The best free chatbot is the free version of JivoChat as it is a quite simple and intuitive tool where you will not only track the chatbot performance in Messenger but also manage sales contacts. In addition, JivoChat also works in other chats on the main social networks.
What is the most up-to-date chatbot for Messenger?
In terms of frequency of updates, ManyChat is certainly the best chatbot on the market today. The tool receives practically weekly updates to ensure the constant optimization of its functionalities, providing users with improvements and new features to make their service even more professional.
What is the cost of a chatbot?
The cost of a chatbot varies greatly. It is possible to find cheaper options such as Jivochat, which offers its professional and business plans for $19 and $38 per month, respectively, to more sophisticated and expensive solutions such as Livechat, which offers plans that cost upwards of $424 per month.
